Fusion BPO Services, a leading name in the global Business Process Outsourcing industry comes to Albania! The company has already started its activity with 25 employees in Albania and it is planning to increase its workforce to 300 employees by the end of 2019.

This is a very good news for the Business Process Outsourcing industry in Albania and for the country reputation among BPO international markets.  “We are very happy to see that RisiAlbania investments in promoting the BPO sector in new foreign markets is proving to be fruitful with benefits for youth employment, which have different background of education” – stressed Andi Stefanllari, ICT intervention manager at RisiAlbania

In this occasion Risi supported the Albanian Business Service Association (ABSA)  and the Albanian Investment Development Agency (AIDA) with capacity building in providing familiarization services to foreign investors such as Fusion BPO. Risi partners helped Fusion BPO with various services including promoting the advantages of Albania, showing how to do business in Albania, linking to local stakeholders, and leasing staff. Fusion company itself considers Albania a cost-effective, resource-rich, multilingual outsourcing destination in Europe that can support its clients in multiple languages.

While the BPO is considered one of the fastest-growing industries worldwide, Albania is among the top BPO emerging locations not only in the Balkans but in Central Europe as well. Major companies operating in the sector are also some of the largest employers in Albania. We at Risi believe that further development of the BPO sector in Albania can bring advantages for youth employment and increase their career opportunities while attracting foreign direct investments in the country.

Read more on BPO sector in Albania HERE