Enhancing cooperation of the National Agency for Employment and Skills (NAES), with special focus on Employment Offices, with the business, was the topic of the fruitful discussion among Mr. Patrik Meier, Deputy Head of Mission of the Embassy of Switzerland in Albania and Mrs. Elira Çaushi, Director of the Agency.

The meeting organized on June 5th, at the premises of the Agency NAES was focused on the vision of the Agency to further improve Employment Offices’ performance towards business services and jobseekers.

Emphasis was put on the cooperation between NAES and RisiAlbania and the supportive role of the latter to achieve this vision through products/services already integrated or in implementation process like: development of Methodology of cooperation with business, unified for all labor offices; development of System of measurement and monitoring of Customer Satisfaction to enable continous improving of the services of NAES, or the support offered during the shifting process of National Employment Service to an Employment Agency.

The sustainability of the developments stands in the commitment of the Agency to develop, standardize and institutionalize all new and improved products and services and to be close to business needs. In this frame, NAES with the support of RisiAlbania is currently engaged to develop an informative and practical package to support business impacted by Covid-19 measures.