Since 2006, a large number of foreign and local investors started opening call centers in Albania, primarily providing contact center services (namely, telemarketing, teleselling) for the
Italian market. In 2016, the sector comprised more than 800 firms, located in the main cities of Tirana, Durres, Shkodra and Vlora, had an estimated annual turnover of €200 million, and employed around 28,000 people. Most of the people working in the sector are young Albanias with excellent language skills and a wide range of academic backgrounds … Click here to read the full story
